Support
The fastest way to get help is through the concierge in the Sommet app, where the team can see your stay and your bookings. If you do not yet have access, or you would rather email, we are here.
Email us
Email support@sommet.life. One address reaches the team for both the Sommet app and the Sommet Partner app.
We aim to reply within one business day, and sooner during a stay. Local support hours depend on the resort shown in the app; a message sent outside those hours is answered when the team is next available.
Common questions
- Booking a transfer, table or charter: open the app and ask the concierge, or book directly from the category.
- Payments and refunds: see your itinerary and wallet in the app, or email us. Vendors are paid directly through Stripe; Sommet is not a bank and does not hold your money.
- Deleting your account: follow our account deletion page.
- Listing a venue or driving with Sommet: email us and we will point you to Sommet Partner.
Privacy and terms
See our privacy policy and terms of service.